Frequently Asked Questions
Clear, honest answers about our products, delivery, payments, refunds, and support.
MPM Store sells original downloadable digital products, including AI prompt packs, Canva templates, website templates, productivity planners, digital guides, and creator resources.
All products are 100% digital. Nothing is physically shipped. You receive a download or access instructions after purchase.
After a successful checkout, you receive digital access or download instructions by email at the address used for the order.
Payments are handled securely by our third-party payment provider at launch. The available methods are shown at checkout. MPM Store does not store full card details.
Because products are digital, delivery is typically immediate. Access or download instructions are sent to your email shortly after a successful payment.
Refunds are handled under our Refund Policy. They may be considered if a product is not accessible, a duplicate payment occurred, or the product is materially different from its description.
Contact support@mpmstore.net with your order email and a description of the issue. In most cases we can resend access or provide a working download quickly.
Email support@mpmstore.net for general support or billing@mpmstore.net for billing questions. We aim to respond within 24–48 business hours.
No. MPM Store does not sell unauthorized third-party accounts, subscriptions, or access credentials.
Unless a product page states otherwise, purchases include a non-exclusive, non-transferable license to use the product for personal or business projects. Files may not be resold or redistributed as-is. See our Terms of Service for details.
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