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Refund Policy

Our fair approach to refunds for digital products at MPM Store.

Last updated: January 1, 2026 · Operated by MPM Store (mpmstore.net)

1. Introduction

At MPM Store, we want you to be satisfied with your purchase. Because our products are digital and delivered immediately, refunds are limited. This policy explains when a refund may be granted and how to request one. It is designed to be fair to both customers and MPM Store.

2. Digital Product Refund Eligibility

Refunds may be considered in the following circumstances:

  • The product is not accessible — for example, the download link or access instructions do not work and we are unable to resolve the issue.
  • A duplicate payment occurred for the same product and order.
  • The product is materially different from its description on our website.

3. Non-Refundable Situations

Refunds generally will not be granted in cases such as:

  • You changed your mind after successfully downloading and accessing the product.
  • You purchased the wrong product but received what you ordered.
  • You do not have the software or skills needed to use a product that was accurately described.
  • The request is made after an unreasonable period and the product was delivered as described.

4. Duplicate Payments

If you were charged more than once for the same order due to a technical or payment error, contact us and we will verify the transactions. Confirmed duplicate charges will be refunded.

5. Technical Issues

If you experience a technical problem accessing or downloading your product, please contact us first. In many cases we can quickly resend access or provide a working download. If we are unable to deliver a working product, you may be eligible for a refund.

6. Product Access Problems

If your download link, access instructions, or delivery email did not arrive or does not work, contact us so we can investigate. We will first attempt to restore access by resending your delivery details or providing an alternative download. If we cannot make the product accessible to you, a refund may be granted in line with the eligibility criteria above.

7. Request Procedure

To request a refund, email support@mpmstore.net with the following details:

  • The email address used for your order.
  • The product name and order reference, if available.
  • A clear description of the issue and, where relevant, screenshots.
Tip: Please contact us at support@mpmstore.net with your order email and issue details so we can review your request quickly. For payment or invoice questions, you can also reach billing@mpmstore.net.

8. Processing Timeline

We aim to review refund requests promptly, typically within 24–48 business hours. Once a refund is approved, it is processed through the original payment provider. The time for funds to appear in your account depends on your payment provider and may take several business days.

9. Contact

If you have questions about this Refund Policy, contact us at support@mpmstore.net or through our Contact page.